Vernovis
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Ryan Grace
Digital Customer Service Advocate
Job Description
Job Title: Digital Customer Service Advocate
Location: Cincinnati OH
Who We Are:
Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions. At Vernovis, we help these professionals achieve their career goals, matching them with innovative projects and dynamic direct hire opportunities in Ohio and across the Midwest.
Come join us:
Vernovis is looking for a Customer Service Advocate to join our clients’ digital contact center team. This individual will support our clients’ customers by resolving customer issues digitally through email, text, etc.
What You'll Do:
What You'll Have:
The Vernovis Difference:
Vernovis does not accept inquiries from Corp to Corp recruiting companies. Applicants must be currently authorized to work in the United States on a full-time basis and not violate any immigration or discrimination laws.
Vernovis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Location: Cincinnati OH
Who We Are:
Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions. At Vernovis, we help these professionals achieve their career goals, matching them with innovative projects and dynamic direct hire opportunities in Ohio and across the Midwest.
Come join us:
Vernovis is looking for a Customer Service Advocate to join our clients’ digital contact center team. This individual will support our clients’ customers by resolving customer issues digitally through email, text, etc.
What You'll Do:
- Answer customer inquiries relating to bank products and services. Inquires may be received through digital channels such as email, social media, and online chat or via telephone calls delivered through call routing technology.
- Recognize sales opportunities and refer clients to sales associates.
- Resolve customer inquiries or issues with respect to any loan product offered by our client.
- Perform customer account transaction and maintenance activities accurately.
- Remain current on products, services, policies, and procedures.
- Resolve customer issues through account research and utilization of support materials and resources.
- Strive for first contact resolution of customer inquiries, transactions, and problem resolution.
- Ability to deescalate customer requests requiring additional knowledge or expertise as defined by department leadership.
- Provide job shadowing and email reviews to new hires as assigned by department leadership.
What You'll Have:
- 2+ years of experience working in a high call volume service center.
- Successful demonstration of mastery of Advocate II position through quality results and performance metric goal achievement or previous equivalent banking/financial customer service experience
- Working knowledge of database software, such as Jack Henry Silverlake or other customer information systems
- Served as peer mentor in Advocate II role to support new hire onboarding.
- Strong written, verbal, and digital communication skills
- High school diploma or general education degree (GED)
The Vernovis Difference:
Vernovis does not accept inquiries from Corp to Corp recruiting companies. Applicants must be currently authorized to work in the United States on a full-time basis and not violate any immigration or discrimination laws.
Vernovis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Meet Your Recruiter
Ryan Grace
Market Director
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Ready to embark on an exciting career journey in the vibrant city of Cincinnati, Ohio? Look no further! Cincinnati, situated on the northern banks of the Ohio River, offers a perfect blend of bustling urban life and scenic beauty. Known for its iconic skyline, historic architecture, world-class museums like the Cincinnati Art Museum, and top-notch performing arts venues such as the Aronoff Center for the Arts, this city has something for everyone. With the Cincinnati Reds and Cincinnati Bengals calling this city home, sports enthusiasts can cheer on their favorite teams at Great American Ball Park and Paul Brown Stadium. Explore the lush landscapes at Eden Park or indulge in the city's famous Cincinnati-style chili. Discover your next career opportunity amidst the enchanting charm and endless possibilities that Cincinnati has to offer. Dive into our job listings now and take the leap towards a fulfilling career in this dynamic region!