Customer Service Consultant (Annuity)
Cincinnati, OH 45202 US
Come join us:
Vernovis is an Inc. 5000 staffing and consulting firm supporting businesses of all sizes in the Cincinnati, Dayton and Columbus, Ohio areas. We help companies complete critical business initiatives that are championed by their Technology and Financial leaders. Additionally, we offer expertise in the Cybersecurity space.
Our Client is in need of Customer Service Consultants for their Financial Services clients. The position is a 6 month Contact-To-Hire. Training is provided. We are looking for great attitude and effort from candidates that will learn from one of the oldest and most respected companies in the area.
What You'll Do:
Research, analyze and resolve service request and complaints
Review client accounts for conservation and possible cross-sell opportunities
Ensure compliance regulations are met
Escalates to Team Lead or Manager when appropriate
What Experience You'll Have:
Experience handling and effectively resolving client problems
Experience working in a demanding environment with heavy volume and many tasks
Previous contact center experience a plus, not must
Proven experience being held to and meeting or exceeding job performance metrics
Calm and professional demeanor
Excellent verbal and written communication skills
Strong attention to detail
Experience in team setting
Familiar with SalesForce, Microsoft Suite, and Main Frame a plus
The Vernovis Difference:
Vernovis offers Health, Dental, Vision, Voluntary Short & Long Term Disability, Voluntary Life Insurance, 401K, Holiday Pay and Bonus Pay to you.
Join our collaborative work environment so that we can all do our best work and learn from each other. Our core values fuel our decisions and guide our actions:
Integrity – an uncompromising commitment to honesty and strong moral principles.
Collaboration – a reliance on openness, knowledge sharing, focus and accountability to achieve shared goals.
Extraordinary Service – a fundamental belief that we are in business to serve both clients and candidates in ways that exceed their expectations.
Vernovis does not accept inquiries from Corp to Corp recruiting companies. Applicants must be currently authorized to work in the United States on a full-time basis and not violate any immigration or discrimination laws.
Vernovis provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, national origin, age, citizenship, disability, veteran status, or any other protected status.