Service Desk Level 2 - 3
Stafford, VA 22554 US
Location: Stafford, VA (Onsite)
Compensation: 20-25 hourly (6 month contract to hire)
Our client is seeking a motivated Level 2 Service Desk Resource to join their team in Stafford, VA. This unique role offers a blend of both phone support and hands-on technical assistance, making it an ideal opportunity for a customer service-oriented individual with a strong IT background.
- Phone and Team Support: Respond to incoming calls from team members seeking technical assistance. Collaborate with other team members to troubleshoot and resolve a wide range of technology-related issues.
- PC Support: Engage in PC-related tasks such as building and upgrading machines. Ensure hardware and software configurations align with the organization's requirements.
- General Technical Assistance: Provide support for various technological needs, including copier maintenance, new cell phone setups, and user troubleshooting.
Qualifications and Skills:
- Help Desk Experience: Previous experience working at a help desk or technical support role is essential.
- Strong Communication: Excellent verbal and written communication skills are crucial for effectively assisting users and collaborating with team members.
- Customer Service Orientation: A customer-centric mindset and a willingness to go above and beyond to help users resolve their issues.
- ITIL Knowledge: Familiarity with ITIL (Information Technology Infrastructure Library) principles and practices is important for maintaining efficient IT operations.
- PC Support: Experience in building and upgrading machines, as well as resolving hardware and software-related issues in a Windows environment.
- Windows Expertise: Proficiency in Windows 10, O365, and familiarity with security patching and updates.
- Independent Problem Solving: Demonstrated ability to ask pertinent questions and think critically to identify and resolve issues without making assumptions.
- Professionalism: Ability to interact with executive-level employees and handle their technology needs with tact and professionalism.
- A degree is not required for this role, but relevant certifications or training in IT-related fields would be beneficial.
Vernovis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.